Dongfeng Cummins Group's Customer Department Revisiting Customers Representing Purchases
On June 4, 2018, the first batch of 10 Dongfeng Tianlong Plateau postal vehicles delivered to Tibet Post operated for less than a month. The Dongfeng Cummins Group's customer department will pay a visit to the Tibet Post with the Chengdu Commerce Department to understand the needs of customers and provide service guarantees. The program communicated and communicated with the driver of the team, re-emphasizing the precautions for maintenance of the plateau.
10 Dongfeng Tianlong Highlands postal trucks with Dongfeng Cummins ISD engine delivered to Tibet Post for the first time
During the conversation, it was learned that the group of postal vehicles was running on Lutian Road from Lhasa to Xining. The driver praised the Dongfeng Cummins ISD engine assembled on the vehicle. The team captain excitedly said, “The vehicle started from Golmud, and the engine's strong driving force showed it, especially at the Tanggula Pass. The extraordinary power is unstoppable. If the wild horses move forward, they will leave other vehicles far behind. It is a good guarantee for the timeliness of our postal express service. For such vehicles, we are very much looking forward to another cooperation!"
Dongfeng Cummins ISD engine can adapt to the environment characteristics of high altitude, thin air, and low temperature in the Qinghai-Tibet region. The engine has strong reliability, high security, and adaptability to high altitude areas. The postal car equipped with an ISD engine has always been a leader in the industry through the optimization of the fuel system and electronic control system.
Dongfeng Cummins ISD Engine
After receiving high recognition from customers, customers also stated the twists and turns in the order of the postal vehicles. The leader of the postal fleet said that the vehicles originally assigned to Tibet Post were of another brand in China. However, when the Chengdu test was conducted, these vehicles performed poorly. Seven of the 10 vehicles failed to start normally. Tibet Post refused to pick up the vehicles. Dongfeng Group, which has a good reputation, handed out an olive branch.
After learning about the procurement information, the customer department of Dongfeng Cummins Group and Chengdu Commerce Department urgently coordinated the development department of Dongfeng Commercial Vehicle Industry. After less than 10 days of efficient operation, they successfully obtained the first batch of 10 orders and delivered them once. High quality products, efficient service and good reputation ensured the acquisition of this order.
Photo of Dongfeng Cummins Group's Customer Department and China Post Customers
The quick return visit after the delivery is to ensure the smooth flow of the postal routes, ensure the safe operation of the vehicles, and to obtain the most timely feedback from users. It is also a good operation of the customer management system of the Dongfeng Cummins Group. The service is an integral part of the product's good reputation. part.
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